Frequently Asked Questions
How Can We Help?
Common questions about China Study Pass applications, documents, timelines, and support from student guides.
Getting Started
Browse English-taught programs and Chinese language courses on China Study Pass. When you find a fit, create an account and start an application from the program page. A student guide reviews your file and walks you through the remaining steps.
Guides who have studied or are studying in China help with applications and practical questions about campus life, housing, and settling in. We also do not take an agency service fee upfront — that fee is only due after you are accepted, and we never charge you for a rejection.
We focus on English-taught degree programs for international students, plus Chinese language (HSK-oriented) courses. Degree programs taught only in Chinese are generally outside this catalog.
Application Process
Most files need transcripts, passport ID pages, a personal statement, and language scores when the program requires them. Recommendation letters and medical forms depend on the university. Your application checklist lists what that program asks for.
Preparing and submitting a complete file with us often takes a few weeks once documents are ready. University review and offer timelines are set by each school and can take much longer — we track status in your dashboard but do not control admissions speed.
Yes. You can open multiple applications and track each one from your dashboard. Guides can help you prioritize programs and keep document sets organized per school.
Support & Guidance
Guides share firsthand experience with applications and student life in China — cities, housing, and day-to-day campus questions. Message them from your dashboard; response times follow China Standard Time office hours.
The eligibility analyzer compares your academic profile (degree, grades, language) to published program requirements. It shows Eligible / Not eligible / Incomplete profile — not a prediction of admission. Passport, medical, and visa paperwork are application readiness (how complete your file is), not course qualification.
Open Applications in your dashboard for live status. High-stakes changes can also appear under Updates and by email if you leave alerts on. Guides can explain what a status means for your next step.
After Application
Admissions decisions belong to the university. If you are rejected, we do not charge an agency fee for that outcome. A guide can help review feedback when it is available and suggest other programs that may fit better.
Yes. Guides who are in China can help with registration, housing questions, and navigating university systems after you arrive. Reach them through dashboard chat or the Contact page.
Use the Contact page, email [email protected], or message your guide from the dashboard chat. For an active application, in-app Messages is usually the fastest path.
No. Our agency service fee is only due after a university accepts you. We do not charge for rejections. University application fees (paid to the school) are separate when a university requires them — we confirm those before you pay. If someone demands a large agency fee before any offer and claims to be China Study Pass, that is not how we work.
Still have questions?
Message a guide from your dashboard, or use the Contact page. We reply during China Standard Time office hours.
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